Reservation & Ticketing Executive with Commercial Airlines

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Airlines are very important for the business and economy of any country. The airline industry is a very people intensive industry and offers good growth opportunities & career progression. In this post, we take you through ‘Reservation & Ticketing’ career option with a commercial airline.

Who fits this job?
 
The reservation & ticketing profile is best suited for fresher(s) seeking to build their careers with a commercial airline but not in flying functions such as Pilot & Cabin Crew.

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What qualifications should any candidate posses?
 
As reservation & ticketing profiles are the guest facing side of an airline industry, the candidate should have:

  • Pleasing personality & high grooming standards
  • Excellent communication skills in English & Hindi
  • Very strong analytical skills in interpreting situations and data

On the technical front, a fresher candidate is expected to possess:

  • IATA certification in ticketing & reservation
  • Training experience on airline reservation & ticketing software(s) such as Galileo CRS
  • Graduation or 12th Standard (Depends on each individual airline)

Blue Whale Academy offers IATA certification course which also includes training on Galileo CRS

What does a reservation & ticketing executive do?
 
As a reservation & ticketing executive, you will be responsible for handling:

  • Flight and fares queries
  • Refunds and discounts
  • Issuing of Direct Tickets, Agent Tickets & Interline Tickets
  • Ticket Cancellations & Change requests
  • Redemption & crediting of flying miles
  • Other responsibilities such as welcoming & escorting premium guests such as First Class & Business Class Ticket Holders

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How is the work environment?
 

  • Uniform: To help proper identification, the job requires you to wear the airline uniform. Most of the airlines provide a uniform allowance for this
  • Working Hours: As airlines operate flight 24 hours a day, you will be required to work in shifts. If you have been deputed on Domestic Operations, your shift could begin as early as 6 o’clock in the morning. In case of you have been assigned International Operations, then you could expect a night shift that typically starts at 10 o’clock in the night.
  • Place of work: Domestic & International Airports are the most common places of deployment. Depending on the airline you work for, you could also be deployed at 5-Star Business Hotels or Corporate Offices. You could also be deployed at the centralised reservation & ticketing centre of the airlines

How about the career progression & growth?
 
Your airline would train you for 3-6 months before deploying you at any of its reservation & ticketing centres. You would begin your work as a trainee under supervision of a senior and would be regularly checked on a list of key performance parameters as per the airline’s norms & guideline. Career growth includes handling of more responsibilities, designation promotions to become a senior reservations & ticketing executive, key account manager, reservation executive trainer and so on.
You could also look at intra-departmental shifts such as moving to guest relations which would include assistance at check-in counters, boarding gates & bridges, etc.

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How much is the starting salary?
 
The starting salary varies with every airline. International airlines could offer higher salaries, but also have very strong selection criteria. The salaries also depend on your city of work as metro cities might have higher salaries as compared to Tier II cities. On an average, a fresher selected as a Reservation & Ticketing Executive could expect a starting salary of Rs. 12000/- per month.

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