Learning and Unlearning on the first job

Learn, Unlearn And Relearn:  Career Guide

So, you have already landed the job of a co-ordinator at the travel desk of the latest seven-star hotel that’s the toast of the town. Heartiest congratulations, do take a bow!

But while you are still popping the champagne and enjoying the last few days of your freedom, it’s indeed worth your while to remember what every employed professional will tell you. First jobs are first jobs and the lessons you learn, and unlearn (while flitting between fetching coffee for bosses to carrying laptop bags to presentations) serve you well until the twilight years of your professional lives, nay, life itself.

It is an oft-neglected universal truth that all of us come with a lot of academic hangover when we step into our first jobs. In fact, neglected is not the term. It is so universal that nobody cares to speak about it. It has grown adventitious roots and become so intrinsically part of the system, that no one notices it.

Fishing for examples, first, let’s take ‘parroting’. Yes, Indian academics routinely over-emphasises learning by rote, rather than the more practical Gandhian ‘learning by doing’ method. As was very brilliantly enacted in the blockbuster 3 Idiots, there’s a wide schism that exists between the textbook and the laboratory, or the laboratory and the industry. So to speak, it’d serve us very well if we were to pick up bits and pieces of practicum and apply them to our first jobs than tend to learn processes by rote.

And then, the shattering of notions and views we had long learnt to nurture as students. For, truth be told, there is a vast difference between theory and practice. For instance, take the twilight zone of ethics. Each organisation gives its own zing to it and subjectivity means everything is open to interpretation. Don’t look like you’re shell-shocked even if you are. Learn to unlearn.

Secondly, there’s the mass marketing mentality or to put it more succinctly, the ‘one-size-fits-all’ approach to work. It might have served you well in college. However, professions are an entirely different ball game. Each task needs to be seen through a different prism. As also, there are fresh ways of looking at each task, when revisited. This keeps up the excitement and sees to it that the monster called monotony doesn’t rear its ugly head.

Thirdly, the all-important eye for detail and nitty-gritty. Your professor in college or your parents were inclined to give you the benefit of doubt. Your colleagues will find ways to expose lack of eye for detail. And half-baked cakes never easy on the palate. And remember, it’s a dog-eats-dog world and no one is irreplaceable.

Fourthly, organise and prioritize. Use post its, memos, alarms, rap your knuckles, kick yourself, do everything but get your priorities right. Truth is, a lot of overworking happens because people tend to get priorities wrong. Have lists and maintain excel sheets. Also, maintain time and expenditure lists – a tad painful in the beginning, but quite enjoyable – and most importantly insightful – subsequently. Put in extra hours only if absolutely necessary but try not to make it a habit.

Fifthly, span out. Go out of your cubicle and meet people. Acclimatise yourself to the company’s culture, pedigree and DNA. Water coolers, cafeterias and smoking zones are all very well for bonding. Only, don’t monger gossip. You probably spend more time with them than with biological families or friends. So, get to know them. You will invariably come to strike life-long friendships at your workstations. Also, don’t be judgemental or stalk them on social media. And ‘stalking’ includes saying ‘good morning/evening’ to the person sitting next to you on social media and messaging apps. Be friendly and approachable by all means; don’t overdo it – that looks like you’re trying too hard to please. And nobody likes slimy people. Be a team player who is missed when he takes annual leaves.

Sixthly, maintain standard etiquette, dressing sense and thorough personal hygiene. Workstations must not look like they were just hit by a cyclone, shoes must be sparkling, brows must be freshly threaded, mouths must reek of mouthwash, teeth must not be stained, lips must not be chapped, and neither must nails be chipped. Dresses must be well-tailored and mixed and matched to perfection. Remember, you are in the business of hospitality and people tend to warm up to well-groomed people more easily.
Seventhly, don’t carry any kind of baggage or preconceived notions. Have a good chat and remember the golden rule – note down points rather than speculate and repeat instructions and also ask for advice rather than miscommunicate. Approach work with an open mind.

Lastly, by all means, let your hair down. But it is a good idea to refrain from drinking at office parties. We can never be sure how we behave when we’ve had a drink too many. It’s a small world, an even smaller industry, and tales travel. So, better be safe than sorry.

Go ahead, rise and shine. Chin-up and God bless.

PS – This is just an indicative list. Nothing is writ in stone. As you chug along, you’ll have to make your own permutations and combinations

While at a walk-in keep in mind…

Job Interview Tips

So, it’s raining campus placements at your prestigious Blue Whale Academy. And you’ve decided to give it your best shot. Now what?

Time it right – First things first, never ever arrive late for an interview, its criminal. Indian Stretchable Time is all very well for a stag party, not an interview. If you respect their time, they shall respect yours. What is that Newton said about every action having an equal and opposite reaction?

Be at your best behaviour – Make sure you’ve had a luxuriously long shower, trim your nails, use loads of deodorants, cologne, after-shave, mouthwash and perfume. But don’t stink of perfume, it’s revolting.

Have good oral hygiene, because you will be speaking and bad breath immediately repulses. Also, don’t be shabby. Match your clothes by all means, but remember it’s not a party. No embroidered/bling shirts or tees with garish slogans. Don’t look like a scarecrow in sagging clothes or a wannabe TV star in clothes that are bursting at the seams. Match your shoes (men, no chappals please) and belts, ties and shirts. Men, no unsightly facial, nasal or aural hair. Using tweezers is really quite simple and doesn’t make you less masculine. Ladies, no chapped nails or lips or unibrows please. And smile. You’re never fully dressed unless you’re wearing one.

So now that you’ve arrived, you just enter the lobby and wait for your turn keeping absolutely to yourself or burying your nose into a book? Not a great Idea. Mingle, but don’t be noisy or boisterous. The lobby is under CCTV camera surveillance and you are on the radar. The organisers are testing your soft skills – how do you take to people, are your communication skills good, bad or ugly, are you a loner or a whiner. Also, wish everyone taking the interview – most are your friends and batch mates anyway. Only, no group hugs or selfies. You are on the brink of a professional journey and the age-old saying ‘well-begun is half-done’ is eternally relevant. And professional etiquette is the eternal sunshine of a spotless CV.
And since interviews usually have a written round, carry a good pen that doesn’t blot. Also, write legibly and don’t doodle if you finish before time. Again, don’t copy or pore over others’ answers. Read the questions very carefully and try not to sound very academic in your answers. They’re looking for professionals, not students.

Also, always carry a hard copy of your CV. And make sure you have studied it meticulously for typos. Also, make sure you can justify whatever is on the CV. Know your marks and grades. When someone asks you what your marks are, don’t say ‘80 point something. They’re your marks, they should be top of mind.

Research your interviewers – Research the company, their DNA, team members and potential colleagues. But don’t stalk them on social media. No one likes half-baked answers. So, if you don’t know, say so rather than fumble or lie.

And, lying through an interview is never cool. What if you land the job and they find out you’re faking it? First jobs are the stepping stones to a career and the crucial entry point into the industry. And since it’s a wireless world and poaching happens, your reputation travels at lightning speeds. And nobody likes to be jobless, right?

And even if you have to wait for a longish time, don’t crib. Remember, it’s a walk-in and they usually take long. And you’re on camera. Adjust your schedule accordingly.

Once you’ve got your turn, politely seek permission to enter and sit only when asked to. Firm handshakes, warm smiles and an easy manner. Do not talk with fake accents, tap your feet or flex your muscles. Talk with reasonable speed but do not murmur or slur or shout.

They’ll usually offer you tea, coffee or water. It’s wise to opt only for water as slurping while talking isn’t really cool. Make sure you opt for a private audience with your placement director to understand the desired skill sets and alumni feedback.

As you take on the interview, follow the simple rule of listening very carefully and asking again when you do not understand, rather than miscommunicate. Also, don’t be vague or use college/SMS/mobile/social lingo or anything evenly remotely abusive. You’re not among friends. Never dwell too long on questions or snap at irritating interviewers. They’re probably trying to test your patience.

And be street smart but not zany. For instance, at my first interview at school, they asked me “Which is the shortest month?” I replied, “M-A-Y”. I was in that moment while my future classmates had to face other rounds.

Again, there will be questions like ‘How do you fit into our organisation/role’. These are generalised questions and it’s a good idea to read up such questions on the Internet. And have some stock responses ready, but not quite rehearsed and by rote. It’s not a poetry competition. And never be a bundle of nerves. You’ll have to do a lot of calming frayed nerves later anyway. So take two deep breaths, say that prayer that always works in your mind and get set go!

Also, remember if the interview board is spending time with you and you are having a good time, you are doing well. Longer interviews usually mean you are getting aboard. Never ever bitch or badmouth others. And don’t carry baggage of any kind. No one likes a sore loser.

Then, comes the trickiest part, money. This is usually at the end of the tether. And as first timers, say the classic line ‘If all our expectations are on the same page, this is the last thing we should disagree on’. Tell them to make their best offer and we’ll see if it works. Again, don’t appear too eager or too hung up. As a fresher, you need that elusive first break.

After you’re done, ask anything that you might need to know and the vital ‘next steps’. Say courteous ‘good byes’ and ‘thank yous’.

And never follow up immediately. Decision-making takes time and these are busy executives who are at other academies too.

It’s usually OK to wait a fortnight before making any e-mail enquiries. Telephonic should be taken only if hugely necessary.

Stop by at the lobby by all means to share your experience but again don’t bitch. Or try to paint a false picture to intimidate others and lessen their chances.

Even after you exit the venue, take a good vantage point before you lighten up and loosen your tie or light a cigarette.

So, what are you waiting for? Do your homework, stay positive and chive on. We’re sure you’ll get there! Godspeed and good luck!

How to be a successful guest relations executive

Guest Relations Manager Roles and Responsibilities

India has two unique and distinctive traditions of religiously following the sacrosanct phrases, ‘Atithi Devo Bhava‘ and ‘Vasudaivam Kutumbakam‘. Both are Sanskrit phrases which are essentially very similar in meaning – while the former means ‘guests are divine’, the latter can be loosely translated as ‘the whole wide world is indeed my extended family’!

As a guest relations executive at any of the sprawling three, five and seven star hotels that criss-cross the entire length and breadth of our great and vast country, you’ll do very well to adapt the above two phrases as your personal motto while dealing with guests and clients in your day-to-day lives.

This is so because guest relations is predominantly a people-facing job that requires a lot in terms of communication skills, soft skills and yes, the most-often neglected people skills that the two Sanskrit phrases which were evoked at the very outset of our conversation sought to invoke!

The first phrase – ‘Atithi Devo Bhava’ – might ring a bell instantly as it is constantly being played out on our television sets as the hugely popular television commercial campaign of Indian tourism endorsed by Bollywood heavyweight Aamir Khan!

Let’s delve into some mythology now. Legend has it that Lord Krishna’s impoverished childhood friend Sudama’s wife, fed up with the family’s unending poverty kept goading him to seek help from Krishna. But, he refused to budge. Ultimately, after a lot more goading and pestering, Sudama went to meet Krishna, now the grand King of Dwarka. Krishna received him as befits a dear childhood friend, with rare state honours and ordered a grand feast and gave elaborate instructions for his pleasant stay too. However, even when it was time to leave, the self-righteous Sudama couldn’t bring himself to ask anything from Krishna. Krishna, however, presented him a little bundle of rice that’d keep him full throughout the journey.

Once Sudama left Dwarka, he decided to keep the bundle of rice for his family and instead manage on wild berries and fruits. As he was entering the narrow lane that led to his house, he was stunned to see a palatial palace looking out from the very place where his humble house had hitherto stood. Almost simultaneously, his wife and children ran out to greet him amid peals of laughter and thankful gazes. Moreover, He was surprised to see them dressed in clothes that were well beyond their means. It so turned out that Krishna had already guessed the purport of his friend’s visit and immediately went about ameliorating their sufferings. What was even more surprising was that Sudama felt that his bag had suddenly grown heavier and as he reached for the bundle of rice so that he could hand it out to his wife, he was stunned to find that the entire clothes bag had nothing but gold coins. Without so much as a word uttered, a friend had done his deed by helping another friend in need!

The point of the above story is that you need to go out of your way to make guests feel comfortable given that as first-time guests at your hotel, they are in an alien setting and among people they don’t know yet. This is truer in case of patrons (or guests who patronise your hotel) as you’ll be expected to know their quirks, follies & foibles like the back of your hand. In both cases, it is a very good idea to take & maintain notes about the guest to give them such personalised service that they award that birthday party contract that your boss has been pestering you for so long. Maintain a separate MS Excel spreadsheet and the physically taken notes too and be doubly sure to cross check details like anniversaries & birthdays. Also, if your hotel is pet and child family, please remember that all dogs aren’t named Tommy & all boys do not play football!

As regards the second phrase, ‘Vasudaivam Kutumbakam’, it goes on to induce the very essential quality of treating people as you would your family members. Just like we all have our roles to play in our unique families and have demands from family members to cater to, remember that guests of a myriad hues will pour out into the lobby and not everyone will be good to you. Please allow for the fact that everyone has their bad days, their tipsy days and their flirty days. Be calm & composed when dealing with all of them. And remember, personalisation is the key here too. If Ms Bannerjee likes her vodka with coconut water, offer her that, rather than decide on a tall glass of iced tea. If she’s paying for the service, she’s got the right to have her way.

So, all you guest relations rockstars, please remember to adopt the above two Sanskrit phrases so that you can be the girl Mr Batra looks for every time he flies down on business from Los Angeles to Mumbai!

What Exactly Are Soft Skills and Why Do They Matter?

What-Exactly-Are-Soft-Skills-and-Why-Do-They-Matter

Getting the soft-skills right

It is said that manners ‘maketh a man’. At the surface, each jobseeker is equipped with the professional pedigree that her chosen industry desires. But for an industry like travel and tourism which is predominantly client-facing and involves people management, at both macro and micro levels, good marks are seldom the ticket to success. And while success is measured by different people with different yardsticks, blessed is the lady who has the oft-neglected soft skills to give her career the edge academic degrees routinely underemphasise.

So, what exactly are these soft skills? For starters, they are ‘soft’ in the sense that they are not tangible in the literal sense and don’t feature in mark sheets. They are a heady mix of good grooming, exceptional communication skills, a pleasant personality and the ability to get things done. And for a high-octane industry that travel and tourism is, just ‘doing’ never suffices. Because, there are doers and there are movers and shakers.

So, when do these soft skills come into play? While many have operated subconsciously which made you ace the interview and land the plush job at a suburban five star hotel, it is while you are on the job when they will be really tested. It is these soft skills that will make the client look for you on their next visit, or tip better, rave about your services on social media, or even write you a recommendation.

But, such is the nature of the game that the operative word here is ‘elusive’. Nothing is writ in stone and the world is constantly evolving. It is a continuous process of learning and unlearning. Most people in hospitality, travel and tourism would however agree on some of the below cardinal rules. In no particular order,

  1. Be well-groomed – while we do not endorse Botox or plastic surgery to enhance your looks, make it a thumb rule to never be shabby at work. Since your appearance repels or attracts a stranger, be immaculate in your presentation. Get a spa session once in a while. At some hotel chains, these are complimentary for the staff.
  2. Follow the cardinal rules of dressing – Match your belt and shoes, never wear ties that do not match your shirt, never ever wear open footwear to work for men and no chapped lips or chipped nail paint for the ladies. If it’s raining, have a change of clothes at the office.
  3. Never report to work drunk or hungover – It’s all very well to party and let your hair down. Only, follow the golden rules of drinking – never drink on an empty stomach, for every drink, have two glasses of water and keep nibbling. And most importantly, never mix spirits and go overboard. The morning after, brush like there’s no tomorrow, use copious amounts of mouthwash, mouth fresheners and chewing gum. Nothing repels like bad breath and rheumy red eyes.
  4. Master your languages – And we don’t mean literally earning a degree in language. Just watch good TV, read good magazines and newspapers and work on your ‘scope-for- improvement’ areas. It’s OK to make mistakes but never OK to repeat them.
  5. Communicate well and never miscommunicate. If you haven’t understood, it’s OK to ask again. Repeat orders rather than see frayed nerves when the squid meant for table 2 reaches the Jain family on table 1.
  6. Be nimble-footed and always smile – Notwithstanding how things stand in your life. If they are paying you for the job, better do it to the best of your abilities. Half-hearted work is never good work and one dislike on Facebook (yes, it’s coming soon!) can cost you potential customers.
  7. Mingle with the staff – Work is where you spend most of your waking hours and you cannot remain strangers to your colleagues. Share lunches, extend a helping hand and travel home together – seemingly little gestures that will get you a support system when boss cracks the whip. But never bitch. And if you find love, switch jobs – no one wants to talk shop at home and it unconsciously becomes so when we work at the same office.
  8. Remember names – Nothing sounds sweeter to us than our names. And this applies to others too. This is indispensable in hospitality.
  9. Always be on call – Given the volatile job market, the ‘I switch off my phone after work’ attitude never works. Be at the beck and call of your bosses 24×7. If you don’t, they’ll find one who will.
  10. Never stack up or take more than you can swallow. It’s all very well to try to impress but don’t behave like a wannabe. Everyone can tell when you’re faking it.

The aforementioned are just the tip of the iceberg and every organisation has its own best practices. So, one has to constantly adapt, adapt and adjust in order to truly fit into his organisation and shine at work. Clients, bosses and schedules are demanding and will always be. But as the famous Hindi proverb goes, ‘Problems life mein kabhi kam nahi hogi. Yaa to usme bhaag lo, or usse bhaag lo!’ Go ahead, shine at work.

Soft Skills Improvement Tips | Blue Whale Academy | Mumbai, India

Hope you enjoyed reading our blog post. Did we miss something? What is your take on soft skills? Tell us your stories in the comments.

How to be a good Housekeeping specialist at five star hotels

Housekeeping Specialists Course - Home Cleaning - Mumbai, India

It’s campus placement season at your prestigious Blue Whale Academy and you’ve landed your share of offers too. After very carefully scrutinising each and every offer and aligning it with your personal interests and career goals, you have decided to take up the offer that’s closest to your heart – housekeeping specialist at the city’s most famous five star. Apart from being the closest to your dream job, this offer comes with a host of advantages like – proximity (in other words, the hotel is close to your home) and the freedom to opt for a shift of your choice and most importantly good work incentives.

However, when you actually commence work there, things might not exactly be the cakewalk you imagined they would. But worry not, we’ll get you sorted.

First things first – you’d do well to remember that all that your textbooks told you were meant to be used in conjunct with on-ground realities. So to say, on the job, your absolute and lone focus should be in doing things in the quickest and easiest possible manner rather than try to align it to some theory you’ve learnt as a student. In other words, your textual learning must provide only a broad framework that you must refer to only if you absolutely must, and definitely in the spirit, not in the letter or verbatim!

Since managing the semi-literate housekeeping staff can be quite a challenging staff as one often has to negotiate language barriers too, please remember that it’s never a good idea to shout at people or boss around. Be a firm, not a nasty boss by treating every person who’s not in as fortunate a position as you as you’d like your higher-ups to treat you.

Also, housekeeping is often an extremely challenging and thankless job which you can turn around by being meticulous and stringent to details like very quick turnaround times to clear, for instance, stinky rooms after a wild party given that there’s usually only around two hours between check out and check in times. Or reacting to weather-infused or natural situations like damp smells in monsoons or termite/bedbug attacks in summers especially if the room hasn’t really been in circulation for a long-ish time.

As housekeeping is both an internal and guest-facing role, you’ll have to juggle a lot of hats and pacify a lot of frayed nerves. In other words, please remember that you will be responsible for ensuring the routine upkeep and maintenance of the hotel’s property including lobbies, conference halls, restaurants, kitchens, washrooms, internal offices and most importantly, guest rooms.

And just in case you assumed that managing housekeeping is a back-end job, please wake up! You just cannot expect to be done after your staff has done their daily wiping and cleaning job. For, there’ll be boisterous kids out on a mission to ruin all food in sight, their mom’s who’ll spill wine and daintily trip over the mop to accuse the hotel staff of hiring untrained staff and the kids’ dads will most surely join in their football, smashing a few vases on the way to the goalpost, which FYI happens to be the layered glass giant teak side table, a favourite with the promoters of the hotel. So, despite the fact that the hotel management will surely have some rules in place, guests usually don’t think twice before flouting them. So, if the kids are running around, politely but firmly ask the parents to take charge of them.

The worst guests are mostly those who come on one offs like office conferences, weddings, parties and the like. Since they do not have any intention to strike up a long-term relationship with this particular hotel, they’ll most-often not care before spilling, smashing and indulging in unacceptable behaviour in public.

Also, please remember that the bar area is the most-susceptible to damages as it’s a universal human tendency to drink far beyond one’s capacity and then get garrulous, boisterous, quarrelsome and destructive – in that order. Also, people tend to drink till tipping point and then usually throw up.

Yes, don’t cringe, though not you, but your staff will have to clear that up too. But rest assured, it’s nothing too grossly close for comfort – after all, starred hotels are so priced because they employ the latest in cleaning technology and manual scavenging is just not an option!

Again, please note that you can never get away with the excuse that your uniform is stained thanks to the nature of your job. At a seven star, right from the usher to the valet, everyone is expected to be prim and proper, no matter what time of the twenty-four hour day it is. You’ll usually have a lot of spare uniforms – use them rather than turn up in smelly wrinkled clothes that are so very revolting to the human senses. So, please be a little OCD about hygiene as no-one like to be referred to as ‘the stinky unkempt guy’!

And please remember, you’re never fully dressed unless you’ve worn a smile!

Managing the Concierge desk at a Seven-Star hotel

Indian Institute of Hospitality and Management

Have you always been fascinated by the bespectacled young lady sitting pretty right at the hotel’s lobby and forever smiling and making small talk to guests? Have you ever wondered if she never gets tired taking those incessant calls? Or how come she never loses her cool even when guests demand the sun, moon and earth for all their hard-earned money’s worth?

Well, in common parlance, we call hers a receptionist’s job. In the hospitality industry, however, she’s technically managing the concierge desk. So to say, the concierge desk performs the entire paraphernalia of tasks that are beyond the ambit of the services offered by the hotel. In other words, the lady behind the concierge desk is responsible for providing comfort that lies beyond the scope of the hotel staff’s work like arranging for sightseeing tours, organising surprise parties at another hotel etc.

However, you’ll need to keep in mind that appearances are deceptive. For behind all those firm handshakes, effervescent smiles, immaculate make-up and immaculate dressing sense lies a girl just like you! So, to cut a long story short, you really can be managing the concierge desk at any reputed Seven-Star hotel.

But, please remember that it’s indeed a challenging role and demands truckloads of multitasking skills. For, your duties at the concierge desk will include, but not be limited to, seemingly doable stuff like making reservations (at restaurants, other hotels, spas etc.), arranging transportation, currency exchange, procuring tickets (for activities such as sightseeing, pub crawling etc.) arranging porter and courier services as also any other assistance that the guest might require from time to time. And, this time knows no sacrosanct limits or curfews especially when it comes to guests on vacation. So, please don’t get hassled if you get a call at 4am requesting a cab at 430am just so that they can experience the cityscape awash in the supple glow of the rising sun.

For, corporate or business travellers who are presumably in the company of their colleagues will usually stick to company guidelines on appropriate hotel behaviour. Also, considering that these business travellers might have an early morning flight to catch or a late-night conference call to make, it’s a good idea for you, as a concierge desk manager, to enquire after their needs.

So, if you’re wondering what skill sets go into the making of a good concierge desk manager, a quick check list would be – oodles of patience (required to keep your cool with eccentric guests), excellent leadership & coordination skills to get things done from an entire entourage including both internal and external parties, multi-tasking skills to ensure you can handle several requests at a time, the ability to say ‘no’ to absurd requests (like exotic or banned meats) and most importantly, great communication skills to ensure that you don’t mess up the tasks at hand. Also, taking notes or using the voice recorder is a good idea to avoid unnecessary complications.

In other words, you need to be extremely well-networked so as to be able to procure anything that the guest might require. And this will, in all likelihood, include a pregnant guest’s weird late night cravings or a drunk guest’s antics too!

Don’t baulk! Things aren’t that ugly too and the above two examples, though just invoked in jest, are possibilities many people who manage concierge desks have reported! The most common requests however are provision of room service, extension of check-out times and keeping luggage in cloak rooms after check out. This might be because the honeymooning couple wants to indulge in some last minute retail therapy or selfie sessions, before taking the cab to the airport.

And while it’s all well that they’ve checked out, your role doesn’t end until after they’ve plonked themselves on their leather sofas back home! Yes, you guessed it right – you’ll have to arrange the transportation to take them to the market, selfie spots and to the airport too. And just before you say ‘phew’, let’s tell you that your duty is far from over. In fact, as a good concierge desk person, you’ll have to call the couple intermittently to check their progress on the journey to ask whether – they’re missing any item of their luggage, they’re done with their check-in, are comfortably seated, have de-planed, and, finally, have reached home – which is when you must thank them and invite them back too!

So, if you’ve decided to pick the job of a trainee concierge desk manager, over the various options you had during the campus placements at your prestigious Blue Whale Academy, go right ahead and take it up! It’ll surely keep you on your nimble feet and be a great learning curve too!